Last Updated on April 17, 2023 by Tabraiz
According to statistics, there are over 450,000 consumer service businesses in the United States alone. According to Dun and Bradstreet research, these companies will generate a combined annual revenue of around $400 in 2021. What exactly is the consumer service field, and which companies are providing consumer services? In this article, we will tell you everything you need to know about the consumer services industry, including major companies.
What Exactly Is The Field Of Consumer Services?
Consumer services are simply businesses that provide essential services to customers. Consumer services include hospitality, transportation, art and entertainment, technology, media, games, banking, insurance, and many other things. These businesses sell their services to individuals rather than organizations.
To provide seamless service to customers, the consumer service industry relies heavily on computers, human resources, and information technology. One thing you should know about the consumer service industry is that it is more about processes, experiences, and outcomes than it is about offering tangible products like cars, toys, or appliances. Companies in this field are primarily concerned with customer service, transactions, and how consumers access services.
Because they provide essential services to consumers, the consumer services industry is critical to the economy. People would struggle to stay in touch with their loved ones and run their businesses and homes without them.
What Companies Are Involved In The Consumer Services Industry?
Now that you’ve learned about the consumer services industry, let’s look at the companies that work in it. North America is home to hundreds of thousands of consumer services businesses. In this section, we will list some of the top consumer service companies in the United States.
Amazon is one of the world’s leading providers of consumer services. This multinational corporation serves hundreds of millions of customers worldwide. The company is headquartered in Seattle, Washington, and employs over 1.6 million people. The company provides a wide range of consumer services, such as deliveries, digital content, prime membership, and so on.
If you like to travel, you’ve probably heard of Airbnb. This San Francisco-based company was founded in 2008 and has grown to become one of the largest and most reputable consumer services companies. This company provides travelers with cheaper alternatives to hotels. The company’s app is now available in over 190 countries and 81,000 cities around the world. Travelers can create free accounts and book vacation stays from their massive database.
3. Apple, Inc.
Apple is currently the world’s largest and most profitable company. This company provides consumer services and products such as Apple mobile phones, portable music players, computers, and entertainment gadgets. The company is headquartered in Cupertino, California, and employs over 154,000 people.
4. Costco Wholesale Corporation (Costco)
This consumer services company was established in 1983 and is based in Issaquah, Washington. Costco Wholesale Corporation operates a membership warehouse network in the United States. This consumer services company was the second largest retailer in 2020, trailing only Walmart.
This company not only dominates in the United States, but it also has stores in eight other countries. This company is well-known for its excellent customer service, bulk purchasing, and competitive pricing. In addition to selling merchandise, also provides consumer services such as photo printing, optical, and pharmacy.
5. The Walt Disney Company
The Walt Disney Company is arguably one of the most successful consumer companies. It provides consumer services that entertain and improve the lives of its customers. Television, theme parks, publishing, live theatre, and movies are among the services provided by the company.
The mission of the company is to make people happy through creativity and innovation. The Walt Disney Company is the undisputed market leader in the hospitality and leisure sectors of consumer services, and it uses technology to provide personalized experiences to its customers.
6. TJX Corporation
TJX Company is the largest consumer service company in the United States’ apparel and home fashion industries. This multinational corporation operates over 4700 stores in nine countries. Miramax, Marshalls, Sierra, Home Goods, and T.J Maxx are among its five other top e-commerce sites. These five ecommerce sites offer discounted designer merchandise from various top brands.
7. Pfizer Inc.
Pfizer is a global consumer services company that specializes in biotechnology and pharmaceuticals. This massive corporation has also collaborated with government agencies and healthcare providers to provide consumers with high-quality, low-cost healthcare services. The company was founded in 1849 and now employs over 10,000 people.
8. Talking Points
Talk desk is a popular cloud contact center that enables businesses to interact with their customers in real time. The company was founded in 2011 and now serves over 1800 businesses. It provides app integration services for call services in order to improve communication between businesses and their customers. The company is headquartered in San Francisco, California, and employs over 5000 people.
Innovaccer is a reputable healthcare technology company that uses data analytics to improve patient care quality. This company assists healthcare organizations in interpreting data and using it to improve the quality of service that they provide to their patients. The company is headquartered in San Francisco, California, and employs over 1000 people.
Kasisto is an information technology firm that uses artificial intelligence to assist users through messaging platforms, mobile apps, IoT devices, and websites. The company develops custom virtual assistants and Omni channel bots to help businesses attract and interact with their customers. This business is based in New York.
This article, we attempted to explain the topic of ‘consumer services’ from various perspectives, such as what is a consumer service, what are examples of consumer services, and so on. We also talk about various companies in the consumer services industry. Although there are numerous companies offering their services in the consumer services field, we have chosen some of the top companies in that field.