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ITIL Certification

Last Updated on July 16, 2023 by

The ITIL 4 Foundation Exam:

Prerequisites, Exam Structure, Fees, Average Pass Rate, and Study Strategies

Most IT personnel are challenged to prepare for and pass the ITIL Certification exam as the IT Service Management (ITSM) world continues to adopt the latest Information Technology Infrastructure Library (ITIL) 4 standard. This is fair because the ITSM world continues to adopt the latest standard.

This study guide includes everything you need to know about the ITIL 4 Foundation exam. It offers ideas to help you pass it effectively if you are seeking the ITIL Certification.

An Overview of the ITIL 4 Foundation Exam

IT Infrastructure Library, Version 4 Foundation provides a comprehensive method for managing. Because the entire lifecycle of IT services, from the initial conception through the final delivery and ongoing development. Anyone who wants to support their organisation in adopting a new service management culture and needs a grounding in the principles of IT and digital service delivery is the target audience for ITIL 4 Foundation. This course is design for IT professionals who are just beginning their journey with ITIL 4 or wish to improve their existing abilities. This is an outline of the Foundation exam, which is as follows:


The Foundation certification can be earned with no prior experience or education require. On the other hand, the Foundation certification is require before enrolling in any other ITIL 4 courses. The minimum to take the exam is to take a self-study course or study the ITIL Foundation publication. Experience is not likely sufficient unless the candidate has experience working in an environment where ITIL was rigorously applied.

Depending on how far you have advanced in your training. You have a few options available if you transfer from ITIL version 3. You could begin with the Foundation level. But depending on your experience, you could move on to more advance ITIL certification and CompTIA Security+ Training classes.


You could have queries such as, “How much does it cost to take the exam?” in your head right now. So in addition, “How much does it cost to retake the ITIL 4 foundation exam?”

These are practical issues, but there is no simple response to them. Because the ITIL 4 Foundation test cost might differ from one study option and trainer to the next, as well as from location to region. In addition, the cost of the exam can also change over time. When purchasing the exam voucher from United Training, you will be charged $290.

The fact that specific vouchers come with free exam preparation and retakes. While others do not has a significant impact on the price range. You should anticipate paying more if a training product is include in the package. On the other hand, there are no expenses to enrol or renew. And there won’t be any surprises when it comes to additional fees following the exam.

Exam Format

To pass the ITIL Foundation exam, you must get 26 out of 40 correct questions, equivalent to a 65% score. You will be present with a list of four potential answers to each question, only one of which is the correct answer. For every accurate answer, you will receive one point. There will be a range of difficulties for the questions; most of the questions. But the exam will be accessible to moderately complex, but there will also be some more difficult questions. Since there is no feedback give for incorrect responses, you should answer all 40 questions on the test.

The exam will only allow a total of sixty minutes of your time. If the examination is given in a language other than the candidate’s native tongue. Because the candidate has certain verifiable medical conditions and disabilities. Then the candidate may submit a request to have the allotted time for the examination extend. Exam candidates can make such a request. Although there are sporadic opportunities to take the exam in person. The most of the time, you will be required to do it online.